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English Speaking Customer Support Advisor at Concentrix - ApplyBlast

English Speaking Customer Support Advisor

Concentrix

24 days ago

3.3 on Glassdoor

Lisbon, Lisbon, Portugal

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves supporting customers of an AI platform by addressing account issues, billing queries, and platform usage questions. The position is based in Lisbon and requires handling customer inquiries across various support channels while maintaining service quality targets. Candidates must possess strong English proficiency and the ability to troubleshoot technical and billing-related problems.

Responsibilities

Respond to customer queries across different support channels
Troubleshoot account access issues
Guide customers through the platform and its features

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.