Enquiry Centre Advisors

NATIONAL(2 months ago)

HybridFull TimeJunior$30,713 - $30,713Customer Service

About this role

An Enquiry Centre Advisor at Capita supports the Health Assessment Advisory Service (HAAS) for Personal Independence Payment (PIP) claimants as part of a government contract. This is a full-time, permanent role at a FTSE 100 company, including a structured training programme and mandatory personnel security vetting. The position is home-based with an assigned office in Stafford requiring attendance one day per week.

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Required Skills

Customer Service
Telephone Manner
Listening
Teamwork
Ownership
Data Entry
Accuracy
Time Management
Empathy
Adaptability

+1 more

Qualifications

Baseline Personnel Security Standard

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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