Enrollment Contact Representative

Digital Biology(10 months ago)

HybridFull TimeJunior$46,040 - $63,320Admissions / Enrollment

About this role

The Enrollment Contact Representative is a student-facing role at Northeastern University serving as the primary phone-based point of contact for prospective and current students and their families. The position supports the university’s enrollment and retention objectives by facilitating connections between students and campus services. The role is based in Dedham and operates within a metrics-driven contact center environment on a hybrid schedule.

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Required Skills

Phone Support
Customer Service
Communication
Data Entry
Recordkeeping
Problem Solving
Interpersonal
Time Management
Tech Literacy
Advising

Qualifications

Associate's Degree

About Digital Biology

northeastern.edu

Northeastern University is a private, global research university founded in 1898 and known for its emphasis on experiential learning and engagement with industry and communities. It offers a broad range of undergraduate, graduate, and professional programs across fields such as engineering, health, business, computer science, and the social sciences, anchored by a signature cooperative education (co-op) model that integrates classroom study with paid, real-world work experiences. Northeastern operates a network of campuses, research centers, and international partnerships that support interdisciplinary research, entrepreneurship, and applied solutions to societal challenges. The university emphasizes career outcomes, innovation, and global engagement through collaboration with employers, governments, and civic organizations.

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