Enrollment Specialist

The Enrollment Specialist serves as the primary point of contact for participants, authorized representatives, and providers throughout the enrollment process for self-directed services programs. This role facilitates timely and accurate enrollment by coordinating required documentation, resolving enrollment barriers, collaborating with internal and external stakeholders, and ensuring compliance with program requirements. The Enrollment Specialist provides person-centered education and training on employer responsibilities, program rules, and financial management systems while assessing participants' ability to successfully self-direct services. Additionally, the role supports participant health, safety, and program integrity through ongoing documentation, monitoring, and reporting of suspected fraud, abuse, neglect, or exploitation in accordance with established policies and procedures.