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Enterprise CSM at Highnote - ApplyBlast

Enterprise CSM

Highnote

1 month ago

4.1 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Enterprise CSM at Highnote owns a portfolio of existing customers and drives mutual growth by aligning stakeholders on launch, rollout, and growth strategies. This role involves coordinating implementation and production support across multiple internal teams to deliver a clean customer experience while optimizing the portfolio for net revenue retention and payments volume growth. The position requires proactive identification of expansion opportunities and deep expertise in payments infrastructure to connect the platform to customer goals.

Responsibilities

Own customer portfolio and coordinate implementation across internal teams
Set and achieve revenue outcomes through launch and growth strategy
Optimize portfolio by driving net revenue retention and payments volume growth

Skills

About Highnote

highnote.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2020

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Highnote is a unified, API-first embedded finance platform that lets businesses issue cards, acquire payments, provide credit, and move money using a single ledger. It centralizes every flow and ledger entry so card issuance, payment processing, program management, and credit operations work consistently and instantly. Built for fintechs, marketplaces, and platforms, Highnote emphasizes developer-friendly APIs and an integrated stack to accelerate product launch and reduce operational complexity. The platform also supports programmable card controls, real-time reporting, and scalable payments infrastructure.