Enterprise Customer Success Leader

harvey(2 months ago)

RemoteFull TimeManager$183,000 - $247,000Customer Success

About this role

The Enterprise Customer Success Leader at Harvey is responsible for building and leading a high-performing team focused on driving customer adoption and satisfaction among enterprise clients, including major law firms and Fortune 100 companies. This role involves developing strategic success initiatives, executing scalable processes, and serving as an executive sponsor for key accounts to ensure measurable value delivery. The leader will collaborate cross-functionally with Sales, Product, and Engineering to enhance customer engagement and will represent the voice of the customer to influence internal roadmaps.

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Required Skills

Customer Success
Team Leadership
Strategic Initiatives
Process Implementation
Customer Satisfaction
Relationship Building
Cross-Functional Collaboration
Risk Identification
Executive Sponsorship
Communication Skills

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About harvey

www.harvey.ai

Vercel is a platform designed for frontend developers to build, deploy, and host fast, modern websites and applications. It specializes in serverless functions and static site generation, leveraging a global edge network to deliver high performance and scalability. Vercel is widely used for its seamless integration with frameworks like Next.js, enabling developers to create highly dynamic and responsive user experiences. The platform focuses on optimizing the developer experience while ensuring reliable and efficient web application performance.