Enterprise Customer Success Leader
harvey
About this role
The Enterprise Customer Success Leader at Harvey is responsible for building and leading a high-performing team focused on driving customer adoption and satisfaction among enterprise clients, including major law firms and Fortune 100 companies. This role involves developing strategic success initiatives, executing scalable processes, and serving as an executive sponsor for key accounts to ensure measurable value delivery. The leader will collaborate cross-functionally with Sales, Product, and Engineering to enhance customer engagement and will represent the voice of the customer to influence internal roadmaps.
Skills
About harvey
www.harvey.aiHarvey is a legal AI company that provides generative AI tools for law firms and legal teams. Its platform helps with tasks such as legal research, drafting, document analysis, and workflow automation.
Recent company news
Forbes AustraliaFrom roommates to decacorn founders: Inside the rise of legal AI startup Harvey
6 days ago
The New York TimesHarvey, a Maker of A.I. Legal Software, Raises New Funds
Dec 4, 2025
Bloomberg Law NewsHarvey’s $8 Billion Question: Can AI Startup Match Its Hype?
Oct 30, 2025
ABC7 ChicagoSinging mailman video: Lavonte Harvey of Chicago's Austin neighborhood goes viral, gets new truck, starts new clothing company
3 weeks ago
Dallas Innovates$11B San Francisco Legal AI Startup Harvey To Open Dallas Office
1 month ago
About harvey
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for harvey.
Salary
$183k – $247k
per year