Enterprise Customer Success Manager (German Speaking)

Hawk(1 month ago)

RemoteFull TimeSenior$111,972 - $150,928 (estimated)Sales & Business Development

About this role

The Enterprise Customer Success Manager (German Speaking) at Hawk is responsible for managing and enhancing relationships with enterprise clients in the banking and financial sectors, focusing on customer satisfaction, product adoption, and retention. This role involves developing strategic account plans, collaborating with internal teams to resolve issues, and understanding clients' business objectives to align Hawk’s AI-supported solutions accordingly. The position also requires monitoring account health, conducting regular performance reviews, and driving revenue growth through upselling opportunities. Fluency in German and experience in AML or fraud environments are essential for success in this role.

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Required Skills

Customer Success Management
Client Relationship Management
Strategic Account Planning
Product Adoption
Risk Management
Business Reviews
Performance Reporting
Communication Skills
Project Management
Stakeholder Influence

+6 more

About Hawk

hawk.ai

Hawk is a leader in anti-money laundering (AML) and counter-financing of terrorism (CFT) technology, leveraging explainable AI to enhance risk detection and improve operational efficiency. Its innovative platform offers integrated solutions such as transaction monitoring, payment screening, and customer verification, designed to identify financial crime while significantly reducing false positives. Serving various industries, including banking, payment companies, and fintech, Hawk aims to empower organizations by streamlining fraud prevention and compliance processes. Recognized for its advancements in the field, Hawk continues to be a trusted partner in the fight against financial crime.