RouteThis
The Enterprise Customer Success Manager drives the success and satisfaction of a diverse customer portfolio, including top Enterprise customers and complex integrations. This role involves executing strategic customer success initiatives, collaborating with cross-functional teams, and aligning efforts with broader business goals to enhance onboarding, retention, and revenue growth. The position also focuses on customer advocacy, industry insights, and mentoring junior team members to foster a culture of continuous learning and excellence.
RouteThis WiFi troubleshooting and support platform for Service Providers and Smart Home companies uses connected devices to send WiFi diagnostics and analysis from home networks to your support agents.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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