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Enterprise Service Desk Analyst I at CACI - ApplyBlast

Enterprise Service Desk Analyst I

CACI

29 days ago

National Harbor, Maryland, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Enterprise Service Desk Analyst I provides frontline Tier 1 help desk support for FEMA, serving as the first point of contact for IT service requests and incidents via phone, email, and chat. This hybrid role requires working 3 days a week at the National Harbor location while maintaining a 24/7 rotating shift schedule to ensure continuous service availability. The position focuses on resolving technical issues, documenting interactions in ServiceNow, and delivering high-quality customer service to both internal and external users.

Responsibilities

Provide Tier 1 help desk support for FEMA enterprise service desk
Resolve IT service requests and incidents via phone, email, and chat
Document all calls in ServiceNow ticketing system

Skills

Qualifications

Bachelor's DegreeCompTIA A+ certification

About CACI

caci.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1962

View Profile

CACI International Inc (NYSE: CACI) is a large U.S. federal government contractor and national security technology company that provides solutions in areas such as C3I, cyber, electronic warfare, enterprise IT, space, and mission engineering support. The company develops advanced defense technologies including counter-UAS systems, optical communications, agile software development, and network modernization for government and military clients. CACI is headquartered in Reston, VA and is ranked among the top prime contractors in the federal government market.