Enterprise Support Engineer

Meter(1 month ago)

HybridFull TimeSenior$120,602 - $161,762 (estimated)Engineering

About this role

An Enterprise Support Engineer at Meter is responsible for managing complex support cases for high-impact enterprise networks, ensuring issues are resolved end-to-end with a strong sense of ownership. This role requires troubleshooting across multi-site environments, driving resolution by collaborating with various stakeholders, and documenting improvements to support processes and product enhancements. The engineer must navigate ambiguity and operational pressures, using technical expertise to enhance Meter's support operations and contribute to network reliability for enterprise clients.

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Required Skills

Enterprise Support
Technical Troubleshooting
Network Design
Customer Collaboration
Issue Resolution
Complex Problem Solving
Strong Ownership
Effective Communication
Documentation Skills
Escalation Management

+5 more

About Meter

www.meter.com

Meter is a network infrastructure company that focuses on providing comprehensive solutions for enterprises, including routing, switching, wireless connectivity, and application support. The company delivers a full-stack networking experience through its cutting-edge hardware and software, all available for a single monthly fee. With an emphasis on performance, security, and usability, Meter aims to streamline network management for businesses of all sizes, allowing for easy scalability and integration of multi-site operations.