Enterprise Support Specialist, Japanese Speaking

Figma(1 month ago)

HybridFull TimeMedior$87,600 - $127,800Product Support

About this role

The Enterprise Specialist on Figma’s Product Support team partners with the Enterprise Support Manager to define and elevate enterprise support for Figma’s largest customers. The role focuses on delivering trustworthy, high-quality experiences for customers and partnering closely with Sales, Product, and Engineering. Fluency in Japanese, Korean, or Portuguese is required for this position.

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Required Skills

Product Expertise
Case Ownership
Email Support
Customer Advocacy
Escalation Management
Cross-Functional Collaboration
Account Configuration
System Administration
SAML/SSO
SCIM

+7 more

About Figma

figma.com

Figma is a cloud-based collaborative interface design platform that lets teams design, prototype, and ship digital products in one place. It combines vector design tools, interactive prototyping, real-time co-editing, component-based design systems, and FigJam whiteboarding to streamline ideation through handoff. Browser-first with desktop apps, Figma supports plugins, integrations, and developer workflows so designers, engineers, and stakeholders can iterate and give feedback together. Widely adopted by startups and enterprises, it emphasizes collaboration, consistency, and scalable design workflows with enterprise-grade features.