Enterprise Technical Account Manager

The Enterprise Technical Account Manager serves as the primary operational and customer-facing contact for assigned SmartTrace Enterprise and strategic facilities, combining active heat-tracing system management, customer coordination, and technical troubleshooting. This role involves monitoring system health, managing issue lifecycles, and supporting technical sales activities while maintaining strong customer relationships. The position requires hands-on industrial heat-tracing knowledge, experience with customer work management platforms, and the ability to collaborate with internal and external teams to ensure service delivery and customer satisfaction.