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Enterprise Technical Support Analyst at Waystar - ApplyBlast

Enterprise Technical Support Analyst

Waystar

4 months ago

4.2 on Glassdoor

Louisville, KY

Hybrid

Full Time

Junior

0 applicants

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About this role

The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients, handling both simple and complex technical issues via phone and web portal. This role requires professional communication skills to resolve urgent inquiries, document support cases, and escalate concerns to internal resources while maintaining high service standards for healthcare partners.

Responsibilities

Answer and resolve complex technical support cases for strategic clients
Document support cases thoroughly with research steps and resolutions
Engage internal resources to ensure timely issue resolution
Communicate professionally with clients both verbally and in writing
Prioritize tasks with a sense of urgency for high-profile accounts

Skills

Qualifications

Bachelor's degree

About Waystar

waystar.com

Headquarters

Louisville, Kentucky, United States

Company Size

1001-5000 employees

View Profile

Waystar’s cloud-based software provides end-to-end revenue cycle management solutions to simplify healthcare payments and accelerate financial results.