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Enterprise Technology Architect at Accenture - ApplyBlast

Enterprise Technology Architect

Accenture

4 months ago

3.9 on Glassdoor

Pune, Maharashtra

Hybrid

Full Time

Senior

0 applicants

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About this role

This Enterprise Technology Architect role focuses on designing and managing complex end-to-end IT solutions, with a specific emphasis on unified communications and contact center operations. The incumbent will architect enterprise voice infrastructure, optimize omnichannel routing, and lead automation initiatives to enhance operational efficiency and customer experience.

Responsibilities

Architect and manage enterprise voice infrastructure ensuring secure routing
Lead Zoom Contact Center administration and omnichannel queue management
Drive workforce management initiatives to optimize staffing and KPIs
Implement Starfish automation for user provisioning and lifecycle management
Collaborate with stakeholders to ensure compliance and seamless CRM integration

Skills

Qualifications

BS in TelecommunicationsBS in ITBS in Computer ScienceAudioCodes Certified ProfessionalZoom Contact Center Certification

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.