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Enterprise Technology Architect at Accenture - ApplyBlast

Enterprise Technology Architect

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A senior Enterprise Technology Architect responsible for designing and managing complex end-to-end unified communication and contact center solutions across the enterprise. The role involves leading global teams to optimize voice infrastructure, implement automation tools, and align technology strategies with business goals while ensuring high availability and security.

Responsibilities

Architect and manage enterprise voice infrastructure ensuring high availability and secure SIP routing
Lead Zoom Contact Center administration for intelligent call routing and omnichannel queue management
Implement Starfish automation for user provisioning and lifecycle configuration governance
Drive workforce management initiatives to optimize staffing and improve service level KPIs
Collaborate with stakeholders to ensure compliance and integration with CRMs and ticketing platforms

Skills

Qualifications

Bachelor's degree in Telecommunications, IT, or Computer ScienceAudioCodes Certified Professional (ACP)Zoom Contact Center or Zoom Phone Certifications

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.