Entry Level Mortgage Collections

About this role

Responsibilities

• Serve as the primary point of contact for customers with past-due loans at any delinquency stage
• Initiate outbound calls and manage inbound inquiries to resolve delinquent loan accounts
• Identify the root cause of delinquency through active listening and financial discovery
• Educate customers on loan status, payment expectations, and consequences of continued delinquency
• Assist customers in bringing accounts current using approved options such as reinstatements, Promise to Pay (PTP) arrangements, repayment plans, and forbearance options