ERTS Call Center Specialist

The ERTS Call Center Specialist serves as the first point of contact for environmental emergencies and incidents, triaging incoming calls and collecting critical information with urgency and professionalism. This role involves documenting incident details in the ALERTS system, escalating calls to appropriate teams, and maintaining clear communication with clients and internal stakeholders. The position requires accuracy, decisiveness, and the ability to remain calm while handling potential crises in a fast-paced, safety-conscious environment.