Amherst
This role serves as the primary point of contact for escalated resident concerns, ensuring timely and professional communication throughout the resolution process. The specialist investigates complex situations by reviewing account history and documentation to determine appropriate resolutions in accordance with company policies. The position requires coordinating with cross-functional teams to resolve issues, maintaining detailed case documentation, and monitoring performance against service level agreements.
Amherst is a vertically integrated real estate investment, development, and operating platform focused on reimagining fragmented and inefficient pockets of U.S. real estate, including single-family residential, mortgage-backed securities, and commercial real estate. Fueled by proprietary technology, deep-rooted expertise, and data-driven strategies, the company acquires, finances, manages, and operates residential and commercial properties across 32 U.S. markets. With over $16.4 billion in assets under management and approximately 47,000 homes under management, Amherst creates innovative solutions designed to unlock long-term value for investors, residents, and communities.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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