Escalation Center Specialist, Customer Service - Mercari
Mercari(5 days ago)
About this role
An Escalation Center Specialist at Mercari handles complex customer service issues and escalations, ensuring customer concerns are addressed effectively to maintain satisfaction. This role involves managing difficult cases, collaborating with teams, and providing solutions to enhance the customer experience.
Required Skills
- Customer Service
- Problem Solving
- Communication
- Conflict Resolution
- Case Management
About Mercari
mercari.comMercari is a mobile-first peer-to-peer marketplace that makes it easy for individuals to buy and sell new and used items via its app and website. Founded in Japan with operations in markets including the U.S., it offers simple listing tools, in‑app payments, prepaid shipping labels and buyer/seller protections to streamline transactions. The platform covers categories from fashion and electronics to home goods and collectibles, and monetizes through seller fees and promoted listings. Mercari’s mission is to create value by helping anyone turn unwanted items into cash and discover secondhand deals.
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