Escalation Engineer – Service Desk (L4) NIGHT SHIFT
Assured Data Protection
About this role
Assured Data Protection is seeking an Escalation Engineer - Service Desk (L4) to provide advanced technical support on backup, recovery, hardware, software, and network-related issues. The role involves troubleshooting, incident resolution, collaboration with support teams, documentation, and training, primarily working from home with initial onboarding and occasional travel.
Skills
About Assured Data Protection
assured-dp.comAssured Data Protection is a global managed services provider focused on data backup, disaster recovery, and cyber recovery for enterprises. As Rubrik’s largest MSP, they deliver Zero Trust security solutions and managed recovery services across 70+ countries. Their offerings include automated backups, ransomware recovery and DR orchestration, compliance support, and expert incident response to help organizations restore operations quickly after cyber incidents. Customers rely on their deep Rubrik expertise, global reach, and emphasis on resiliency against evolving cyber threats.
About Assured Data Protection
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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