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Escalation Engineer at Zscaler - ApplyBlast

Escalation Engineer

Zscaler

6 months ago

3.3 on Glassdoor

Bangalore, IND

Hybrid

Full Time

Senior

0 applicants

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About this role

An Escalation Engineer at Zscaler provides high-level technical support for complex customer issues, ensuring timely and high-quality resolutions. The role involves handling critical escalations, collaborating with engineering teams, and maintaining technical knowledge bases.

Skills

Qualifications

Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security productsBachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

About Zscaler

zscaler.com

Headquarters

San Jose, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.