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Escalation Engineer at Everpure - ApplyBlast

Escalation Engineer

Everpure

1 month ago

3.6 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Escalation Engineer on the FlashBlade team acts as the primary technical authority for enterprise‑scale storage environments, leading high‑impact issue resolution and bridging customer insights with product engineering. The role involves end‑to‑end ownership of critical escalations, mentorship of support staff, and strategic communication with customers.

Responsibilities

Drive high‑stakes escalation resolution across multi‑platform systems
Mentor and coach support engineers through case triage and training
Bridge product engineering with customer insights to improve reliability

Skills

About Everpure

purestorage.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

Founded

2009

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Everpure (formerly Pure Storage) is an enterprise data platform company that provides AI-ready, cloud-scale storage and data management solutions under its Everpure platform. Its offerings include FlashArray and FlashBlade all-flash storage, the Evergreen//One subscription service with six-nines reliability, and the Enterprise Data Cloud for unified, policy-driven data governance across on-premises and cloud environments. Everpure is designed to simplify enterprise AI, reduce operational costs and risk, and deliver nondisruptive upgrades through its Evergreen architecture.