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Escalation Engineer at Zscaler - ApplyBlast

Escalation Engineer

Zscaler

3 days ago

3.3 on Glassdoor

Bangalore, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Escalation Engineer provides the highest level of technical support within the TAC, resolving complex and critical issues escalated from lower-level support teams. This role involves debugging security and network problems, collaborating with Engineering to troubleshoot customer issues, and documenting incident resolutions. The position requires deep expertise in networking protocols, security technologies, and operating systems to drive customer success and product improvements.

Responsibilities

Resolve complex security and network issues escalated from lower support levels
Interface with Engineering teams to assist customers with testing and troubleshooting
Reproduce customer issues and document incident resolutions in the support database

Skills

About Zscaler

zscaler.com

Headquarters

San Jose, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.