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Escalation Fastlane Team Leader at Payoneer - ApplyBlast

Escalation Fastlane Team Leader

Payoneer

5 months ago

3.6 on Glassdoor

Manila, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

The Fastlane Team Leader at Payoneer is responsible for end-to-end operations, capability building, and performance management of the Fastlane Escalation Specialists team. This onsite leadership role ensures operational stability, customer experience excellence, and compliance while acting as the primary bridge between the team and regional stakeholders.

Responsibilities

Own end-to-end people management for the Fastlane team
Ensure consistent delivery against SLAs, QA, and productivity KPIs
Lead quality discipline and root-cause analysis initiatives
Represent the team with regional and global stakeholders
Translate strategy into clear execution plans for workforce scaling

Skills

Qualifications

8+ years in Escalations/Customer Care5+ years in People LeadershipProven track record in KPI-driven environments

About Payoneer

payoneer.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2005

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Payoneer is a financial services company that provides cross-border payment, payout, and working capital solutions for businesses, freelancers, and online sellers. Its platform enables users to send and receive international payments, manage funds in multiple currencies, and withdraw money to local bank accounts.