Escalation Manager
Smartcat(11 days ago)
About this role
Smartcat is developing innovative AI-powered solutions to enhance productivity in the multilingual content industry. They are building a high-growth, remote, AI-native company focused on transforming global content creation, translation, and localization. The company emphasizes diversity, innovation, and scaling rapidly as a Series C enterprise.
Required Skills
- AI
- Customer Success
- Project Management
- Cross-functional Leadership
- SLA Management
- Communication
- Problem Solving
- Stakeholder Management
- Localization
- Technical Support
About Smartcat
smartcat.comPhrase is an AI-powered localization platform that helps teams create, manage, and scale multilingual content. It combines translation management, machine translation, terminology, workflow automation, and integrations with code repositories and CMSs to streamline localization across product, marketing, and customer communications. The platform provides collaborative editing, quality controls, and analytics to keep translations consistent and speed time-to-market. Companies choose Phrase for its all-in-one approach, developer-friendly APIs, and automation that reduces manual localization overhead.
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