Escalation Manager

skool

11 days ago

Remote

Full Time

Senior

0 applicants

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About this role

An Escalation Manager at OneStream oversees the resolution of critical customer-impacting issues on the OneStream Cloud platform. This role leads incident management during high-severity events, ensuring rapid resolution and maintaining customer confidence.

Skills

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related technical field5+ years of experience in cloud operations, incident management, site reliability engineering, or technical escalation managementProven experience coordinating and managing high-severity incidents in production cloud or SaaS environmentsStrong understanding of cloud infrastructure, distributed systems, networking fundamentals, and enterprise SaaS operationsExperience coordinating cross-functional technical teams during complex production incidents

About skool

skool.com

Skool is a community platform that helps people discover existing groups or create their own, for free or behind paid access. It targets creators, coaches, and educators who want to build engaged communities and monetize their expertise—many members reportedly earn full‑time incomes on the platform. Skool emphasizes simple community discovery, creator monetization, and tools to grow and manage active membership.