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Escalation Manager at Hewlett Packard Enterprise - ApplyBlast

Escalation Manager

Hewlett Packard Enterprise

5 months ago

4.8 on Glassdoor

Sofia, Bulgaria

Hybrid

Full Time

Senior

0 applicants

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About this role

The Escalation Manager is the key to a successful escalation solution. This individual will provide leadership and support to the Escalation Team by bringing together the elements needed to ensure the escalation or issue at hand is resolved. He/she is responsible for all internal and external communications relating to the escalation. This shall be done in an efficient manner which concludes in an outcome, that suits the business needs of both the customer and HPE.

Responsibilities

Lead every aspect of Escalation activity for their designated Country / Area
Own Escalation performance for a designated Country / Area
Ensure documented Escalation and communication processes are adhered to and duly followed
Share 'Best Practice' among their peers in the GEM community
Promote the direct value our portfolio of Support Solutions can provide to our business partners and customers

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.