Affinity Development Group
The Escalation Manager serves as the primary point of contact for complex and highly escalated member, dealer, and business partner concerns related to the Costco Auto Program. This role investigates sensitive issues, develops resolution strategies, and drives fair, timely outcomes while collaborating with Costco leadership and key business stakeholders. The position ensures exceptional member experiences and manages executive-level escalations under general supervision.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Affinity Development Group.