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Escalation Support Engineer at Robust.ai - ApplyBlast

Escalation Support Engineer

Robust.ai

1 month ago

3.8 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Robust AI is seeking an Escalation Support Engineer to serve as the critical interface between customers, sales, and engineering teams. This role involves resolving complex hardware and software issues for autonomous mobile robots while developing tools to improve product diagnosis and system health. The position requires deep technical expertise in Linux and a passion for debugging in dynamic warehouse environments.

Responsibilities

Resolve complex hardware and software issues for autonomous mobile robots
Develop tools and processes to improve product diagnosis and system health
Examine diagnostic data to determine root cause and provide technical feedback

Skills

About Robust.ai

robust.ai

Headquarters

San Carlos, California, United States

Company Size

11-50 employees

Founded

2019

View Profile

Robust.AI deploys autonomous mobile robots (AMRs), including their Carter™ platform, designed for warehouse fulfillment and manufacturing environments. Their human-centric, AI-powered robots require no infrastructure changes, offer rapid deployment, and support scalable, flexible workflows to increase throughput and workforce productivity. The company provides an all-inclusive, no-CapEx robotics solution targeting logistics and industrial customers.