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Escalations Engineer at SOTI - ApplyBlast

Escalations Engineer

SOTI

4 months ago

3.1 on Glassdoor

Canada

Hybrid

Full Time

Junior

1 applicant

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About this role

SOTI is seeking an Escalations Engineer to manage complex customer issues and drive resolutions in their mobile and IoT device management solutions. The role involves collaborating with global peers, engineering, and other support teams to analyze defects, validate business impact, and improve product quality. This position serves as the customer champion, contributing to technical documentation while adhering to standard operating procedures.

Responsibilities

Manage and resolve complex customer escalations effectively
Analyze product defects and trends proactively
Collaborate with engineering and sales teams on issues
Validate customer issues and assess business impact
Contribute to technical knowledge base documentation

Skills

Qualifications

Degree in Computer Information SystemsCertificate Management (PKI)

About SOTI

soti.net

Headquarters

Mississauga, Ontario, Canada

Company Size

1001-5000 employees

Founded

1995

View Profile

SOTI goes beyond traditional MDM/EMM/UEM by providing enterprise software solutions that allow companies to manage and optimize all their mobile hardware.