Emergent Labs
The Escalations Manager at Emergent will own and resolve the company's most critical customer issues, coordinating across Customer Success, Engineering, Product, Legal, Finance, and leadership. The role involves leading root cause analyses, building escalation playbooks, and turning recurring problems into systematic improvements to protect customer trust and the company's reputation.
Emergent Labs is an Applied Generative AI Laboratory that accelerates the generative AI transition for enterprises through cross-industry thought leadership, applied research, and proven implementation expertise. The company offers independent AI advisory services, ethics and governance programs, corporate education, and conference leadership to help organizations navigate AI adoption. Emergent Labs also operates as a venture capital platform, investing in data-linked AI companies with a focus on long-term, diversified returns in the AI sector.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Emergent Labs.
Emergent Labs didn’t post a salary, so this is our estimate from similar listings.
21% below the average for this role