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Escalations Representative - Treasury Management Card Technology at PNC Bank - ApplyBlast

Escalations Representative - Treasury Management Card Technology

PNC Bank

3 months ago

2.7 on Glassdoor

Pittsburgh, PA

Hybrid

Full Time

Senior

0 applicants

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About this role

As an Escalations Representative at PNC, you will resolve complex escalated customer complaints within the Treasury Management Card Technology organization. The role involves researching issues, coordinating resolutions with business leaders, and acting as a subject matter expert for assigned segments. You will document resolution processes and identify trends to improve the overall customer experience.

Responsibilities

Resolve complex escalated customer complaints with high institutional impact
Coordinate resolution with appropriate business leaders and stakeholders
Document problem resolution processes for assigned workflow complaints
Act as a subject matter expert for escalated issues from business segments
Identify trends negatively impacting customer experience for root cause analysis

Skills

Qualifications

Associates degree or equivalent

About PNC Bank

pnc.com

Headquarters

Pittsburgh, Pennsylvania, United States

Company Size

10001+ employees

Founded

2014

View Profile

PNC Bank (PNC Financial Services Group), headquartered in Pittsburgh, PA, is a U.S. financial services company offering a broad suite of personal banking products including checking and savings accounts, credit cards, mortgages, home‑equity and auto loans, CDs and retirement accounts. It provides digital and mobile banking tools, online bill pay, card controls and a large branch and ATM network for everyday banking. PNC also offers wealth management, investment and retirement planning, plus small‑business banking and lending, positioning itself as a full‑service provider for individuals and businesses.