Escalations Senior Analyst
SalesForce1 Inc(29 days ago)
About this role
The Escalation Manager at Salesforce is the primary owner accountable for orchestrating resolution of critical, high-impact customer escalations. The role leads cross-functional teams by influence to restore customer confidence and mitigate business risk in high-visibility, time-sensitive situations. This is a senior individual-contributor position focused on expert leadership, executive communication, and driving predictable outcomes.
Required Skills
- Escalation Management
- Cross-Functional Leadership
- Executive Communication
- Root Cause Analysis
- Salesforce
- Project Management
- Google Apps
- Quip
- Slack
- Customer Service
Qualifications
- BA/BS Degree
About SalesForce1 Inc
salesforce1.caAt SalesForce1 we are Independent Sales Agents representing International Manufacturers to the Candian retail market.
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