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EverPro - Payments Support Associate (Remote, Colorado) at EverCommerce - ApplyBlast

EverPro - Payments Support Associate (Remote, Colorado)

EverCommerce

4 days ago

Remote

Full Time

Junior

0 applicants

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About this role

The EverPro - Payments Support Associate provides high-volume customer support for SMBs using payment processing solutions, troubleshooting transaction issues and guiding merchants through onboarding and platform navigation. The role involves proactively identifying at-risk accounts, educating merchants on best practices, and escalating complex cases to internal teams. This position supports the PaySimple product, a leading provider of embedded payment solutions for small and mid-sized businesses.

Responsibilities

Deliver high-volume support via phone, email, and chat to SMBs and merchants
Troubleshoot and resolve payment-related issues including transaction failures and chargebacks
Guide businesses through onboarding and platform navigation to maximize payment solution value

Skills

About EverCommerce

evercommerce.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

EverCommerce (NASDAQ: EVCM) is the leading service commerce platform providing vertically-tailored, integrated SaaS solutions to more than 745,000 global service-based businesses. Its software brands serve industries including home and field services, health services, and wellness, helping businesses manage operations, streamline customer engagement, and accept payments. EverCommerce's digital and mobile solutions are designed to accelerate growth, improve retention, and create convenient experiences between customers and their service professionals.