EWS Frontline Manager
Equifax India(3 days ago)
About this role
This role involves managing daily operations in a call center, focusing on team performance, productivity, and adherence to policies. The position requires motivating staff, analyzing metrics, and implementing process improvements to enhance customer service and operational efficiency.
Required Skills
- Call Center
- CRM Systems
- Data Analysis
- Workforce Management
- Customer Service
- Leadership
- Coaching
- Process Improvement
- Policy Compliance
- Team Management
About Equifax India
equifax.co.inWe at Equifax help people live their financial best. Our focus is on giving people an equal opportunity to access affordable, mainstream financial services for the things that they want and need in life.
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