Executive, Customer Experience Cards
AFFIN Group(7 months ago)
About this role
A role within AFFIN's card services team focused on supporting the bank's card products and maintaining a positive customer experience across channels. The position works with contact centre, branch, and corporate stakeholders to ensure service continuity and contribute to system and process improvements. The role supports operational and quality activities related to card products.
Required Skills
- Anti-Attrition
- Customer Service
- Card Operations
- Complaint Handling
- Corporate Cards
- Data Entry
- UAT Testing
- Process Improvement
- Bulk Uploads
- Statement Retrieval
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