JPMorganChase
The Executive Director, Customer Experience Core Product - Benefits Platform leads the strategy and transformation of Chase's Benefits Platform, a foundational ecosystem powering benefits definition, enrollment, and communication across customer experiences. This role involves building a modern, API-driven platform to simplify integrations, accelerate innovation, and enable differentiated benefits experiences across Card portfolios and digital channels. The position requires partnering with senior Product and Technology leadership to align investments, manage complex dependencies, and translate platform modernization into measurable customer and business value.
JPMorgan Chase is a leading global financial services firm that provides a full range of banking, investment banking, asset and wealth management, and payments and treasury services to consumers, businesses, governments, and institutions. Its consumer business operates under the Chase brand, offering retail banking, credit cards, mortgages and auto loans, while J.P. Morgan delivers corporate & investment banking, markets, securities services and asset management. Headquartered in New York, the firm combines scale, technology and risk management to serve clients worldwide. It is one of the largest banks by assets and is widely recognized for its capital markets expertise and integrated financial solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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