Executive Director, Fulfillment Operations- Americas

Sol de Janeiro(8 hours ago)

HybridFull TimeSenior$180,000 - $225,000Supply Chain

About this role

The role involves leading supply chain operations in the Americas, overseeing distribution, warehousing, and sales operations, and collaborating with internal teams and partners. The position is strategic, requiring leadership, logistics expertise, and stakeholder management across a multi-channel environment.

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Required Skills

Supply Chain
Logistics
Warehouse Management
Operations
Leadership
Process Improvement
Stakeholder Management
SAP
Oracle
Inventory

About Sol de Janeiro

gorgias.help

Gorgias is a conversational AI platform built for e‑commerce that centralizes customer support across chat, email, and self‑service. It combines an AI Agent, helpdesk, live chat and FAQ tools with deep integrations into merchants’ tech stacks to automate responses, route tickets, and surface order data so teams resolve issues faster and drive more sales. The platform automates common support tasks (order lookups, refunds, shipping updates) to reduce ticket volume and improve efficiency. Trusted by over 15,000 brands, Gorgias positions support as a revenue-generating channel for online retailers.

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