Executive Director, Insurance Sales and Service (P& C) Contact Center
USAA(28 days ago)
About this role
Executive Director responsible for leading USAA’s national Property & Casualty Insurance Sales and Service Contact Center, setting strategic direction and stewarding resources to deliver exceptional member experience. The role focuses on aligning multi-channel distribution (including digital, chat, and AI) with organizational goals, compliance, and continuous improvement. This position is based in Colorado Springs and operates onsite.
Required Skills
- Leadership
- Member Experience
- Contact Center
- Change Management
- Regulatory Compliance
- Analytics
- Budget Management
- Coaching
- Recruitment
- Risk Management
Qualifications
- Bachelor's Degree
About USAA
usaajobs.comAt USAA, we know the best way to serve our members is by building the best team. Learn more about careers at USAA and view available jobs here.
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