Experience Advocate
Opendoor(28 days ago)
About this role
An Experience Advocate at Opendoor is a frontline customer-facing role delivering high-quality support to customers navigating the home-buying and home-selling process. The role involves responding via phone and written channels, coordinating with internal teams and external partners, and contributing customer insights to improve products and processes. Advocates are expected to develop real estate knowledge, represent the company with empathy and integrity, and meet team performance goals while working flexible schedules.
Required Skills
- Customer Support
- Phone Support
- Written Communication
- De-escalation
- Stakeholder Collaboration
- Knowledge Navigation
- Real Estate Knowledge
- Empathy
- Active Listening
- Problem Solving
+2 more
About Opendoor
opendoor.comOpendoor Labs, Inc. (Opendoor) is a San Francisco–based real estate technology company that buys and sells homes directly through an online platform, offering instant cash offers so homeowners can skip listing, showings, and lengthy timelines. Homeowners can request a free offer and choose a closing date that fits their schedule while Opendoor manages inspections, repairs, and transaction logistics. The company also provides related services such as trade‑ins, financing options, and resale listings to simplify moving between homes. Customers use Opendoor for a faster, more convenient, tech‑driven alternative to traditional real estate transactions.
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