Mercado Libre
The Experience Credits & Payments Senior Analyst role at Mercado Libre focuses on enhancing the user experience for Mercado Pago by analyzing customer feedback and transactional data. The position involves identifying opportunities for product and service improvements, designing initiatives to reduce contact rates, and supporting the development of tools for customer query management. The role requires collaboration with product and business teams to prioritize enhancements and drive scalable, sustainable user experience improvements.
Headquarters
Buenos Aires, Buenos Aires, Argentina
Company Size
10001+ employees
Founded
1999
Mercado Libre is Latin America’s leading e-commerce and fintech ecosystem, operating large online marketplaces where individuals and businesses buy and sell goods across the region. Beyond core marketplace services it provides integrated financial and commerce solutions — notably Mercado Pago (payments and wallets), Mercado Envíos (logistics), and Mercado Crédito (lending and financing) — plus advertising and seller tools. The company serves major markets such as Argentina, Brazil, Mexico and others, focusing on mobile-first, localized payments, logistics and compliance. Merchants and consumers choose Mercado Libre for its broad regional reach, integrated services, and end-to-end support for digital commerce.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Mercado Libre.
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