Experience Designer Lead Senior--HR Consultant

Quantitative Marketing(7 days ago)

Pittsburgh, PAOnsiteFull TimeSenior$80,000 - $185,150HR Strategy Delivery and Risk

About this role

PNC is seeking a Senior Experience Designer Lead to develop end-to-end service blueprints, channel strategies, and content models to enhance customer experience. The role involves leading UX research, establishing design strategy, and partnering with product teams to ensure accessible, human-centered designs. The position emphasizes collaboration across teams to create intuitive and accessible digital experiences.

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Required Skills

Service Design
UX Research
Content Strategy
Accessibility Standards
Wireframing
Customer Journey
Human-Centered Design
Information Architecture
Prototyping

Qualifications

Bachelors

About Quantitative Marketing

pnc.com

PNC Bank (PNC Financial Services Group), headquartered in Pittsburgh, PA, is a U.S. financial services company offering a broad suite of personal banking products including checking and savings accounts, credit cards, mortgages, home‑equity and auto loans, CDs and retirement accounts. It provides digital and mobile banking tools, online bill pay, card controls and a large branch and ATM network for everyday banking. PNC also offers wealth management, investment and retirement planning, plus small‑business banking and lending, positioning itself as a full‑service provider for individuals and businesses.

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