Experience Specialist (On-Call)

Sensei Wellness Holdings Inc.,(4 months ago)

Lāna'i City, HawaiiOnsitePart TimeJunior$65,140 - $65,140Guest Experience

About this role

The Experience Specialist (On-Call) is an on-property, guest-facing role within the Sensei wellness program responsible for delivering a seamless, personalized guest journey from pre-arrival through departure. The position acts as the primary on-property ambassador, coordinating itineraries, managing bookings and inquiries, and working with resort teams to ensure a high-quality wellness experience. Candidates must reside on Lāna’i or another Hawaiian island to be considered.

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Required Skills

Guest Support
Check-In
Itinerary Management
Booking Management
Inbox Monitoring
Reservation Management
Scheduling
Communication
Problem Solving
Service Recovery

+4 more

About Sensei Wellness Holdings Inc.,

sensei.com

Sensei is a luxury wellness brand that operates exclusive resorts—Sensei Lānaʻi (at Four Seasons) and Sensei Porcupine Creek—offering personalized, multi-day health and wellbeing retreats. They combine spa therapies, fitness and movement, nutrition and sustainable dining, mindfulness and lifestyle coaching with curated activities and private facilities to support stress reduction and long-term lifestyle change. Programs are tailored to individual goals, from restorative short stays to transformational health journeys, and emphasize upscale settings, expert practitioners, and bespoke service.