Experiments Advocate
Thumbtack(19 days ago)
About this role
An Experiments Specialist on Thumbtack's Experiments Team is a frontline expert who supports customers and service professionals while validating and scaling new service models. The role focuses on running fast-moving pilot programs, pressure-testing workflows, and surfacing real-world insights to inform product and operational decisions. You’ll partner cross-functionally to help shape future services and define emerging support experiences.
Required Skills
- Customer Support
- Communication
- Phone Support
- Chat Support
- Email Support
- Experimentation
- Service Design
- Salesforce
- Genesys
- Documentation
+4 more
About Thumbtack
thumbtack.comThumbtack is an online marketplace that connects people with local home service professionals across hundreds of categories — from plumbers and electricians to cleaners, landscapers, and event vendors. Consumers can search local pros, compare prices and reviews, request quotes, and book services online in a few simple steps. For professionals, Thumbtack offers lead generation and business tools to help manage jobs and grow their customer base. The platform’s matching and review system aims to simplify finding reliable help for home projects and everyday maintenance.
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