Expert Alerts and JDLink Diagnostic Trouble Code Technician

This role focuses on monitoring, distributing, and tracking Expert Alerts and JDLink Diagnostic Trouble Codes to quickly diagnose equipment problems and minimize machine downtime. The position involves performing remote diagnostics, communicating actionable recommendations, and managing customer digital tool accounts. It requires maintaining up-to-date technical knowledge of engine, hydraulic, and electrical systems while ensuring exemplary customer service.