Expert, Business Process Optimization

The Expert, Business Process Optimization serves as an internal Lean and process improvement consultant within the Transformation Office, driving the analysis, redesign, digitalization, and sustainable optimization of transactional, administrative, and cross-functional business processes. The role partners with stakeholders across the organization to improve efficiency, standardize work, eliminate waste, and enable technology-driven transformation through Lean methodologies, process mining, automation, and emerging AI-enabled solutions. This position focuses on leading structured BPO projects, facilitating process mapping workshops, and applying data analytics to identify bottlenecks and optimize office functions.