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Expert Customer Success Manager at Genesys - ApplyBlast

Expert Customer Success Manager

Genesys

1 month ago

Bogota, Colombia

Onsite

Full Time

Senior

0 applicants

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About this role

The Expert Customer Success Manager serves as a strategic partner for Genesys' Strategic and Mid-Market customers, focusing on building long-term relationships and driving product adoption within the Banking, Telecommunications, and other key industry verticals. This role involves developing Customer Success Plans, managing executive business reviews, and collaborating with internal teams to ensure customers achieve their desired business outcomes and CX vision. The position requires deep industry knowledge and experience with CX solutions to provide strategic guidance and support throughout the customer lifecycle.

Responsibilities

Manage strategic customer relationships and drive product adoption
Develop Customer Success Plans to achieve business outcomes
Conduct Executive Business Reviews to track strategic objectives

Skills

Qualifications

COPC certification

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.