External Dispute Resolution Case Manager

ING is seeking two External Dispute Resolution Managers to join the Customer Excellence team, focusing on resolving complex customer complaints, disputes, and scam-related matters referred through external bodies like AFCA. The role involves investigating issues, analyzing evidence, navigating regulatory requirements, and collaborating with stakeholders to deliver fair outcomes for customers and the business. This position is based in Sydney or Wyong and offers benefits such as discounted health insurance, an additional rest day, and an IMPACT day for volunteering.