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External Template - Customer Support Senior Associate - Fraud Specialist at Pleo - ApplyBlast

External Template - Customer Support Senior Associate - Fraud Specialist

Pleo

4 months ago

3.7 on Glassdoor

Lisbon, Portugal

Hybrid

Full Time

Senior

0 applicants

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About this role

Pleo seeks a Senior Associate Customer Support Specialist in Fraud to provide high-touch support via chat, email, and phone, ensuring seamless banking experiences for company customers. The role involves investigating fraud cases, protecting accounts, escalating complex issues, and collaborating with cross-functional teams to drive product improvements based on customer insights.

Responsibilities

Resolve customer issues related to fraud and financial crime
Conduct initial investigations to determine appropriate next actions
Provide real-time support via chat, email, and phone channels
Escalate complex cases to specialized fraud investigation teams
Share fraud learnings and contribute to internal knowledge bases

Skills

About Pleo

pleo.io

Headquarters

Copenhagen, Hovedstaden, Denmark

Company Size

501-1000 employees

Founded

2015

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Pleo is a business expense management platform that helps teams pay for work while automating receipts, expense reporting, and reconciliation. It issues smart company cards, enforces spending controls and approval workflows, and captures transaction data to reduce manual bookkeeping. Trusted by thousands of companies, Pleo integrates with popular accounting systems to simplify corporate spending across growing teams and multiple markets.