Facilities and Client Experience Manager

The Facilities and Client Experience Manager leads the delivery of a hospitality-driven, concierge-style experience for occupiers and visitors, curating the occupier journey from initial viewings through move-in and ongoing relationship management. This role oversees the first-class service delivery of all building operations, including maintenance, cleaning, and security, while ensuring operational excellence supports a premium service environment. The position requires applying luxury-hotel standards to a modern, sustainability-led office building in London.